Ef Sucks Customer Reviews and Feedback

From Everything.Sucks

EF Education First (abbreviated as EF) is an international education company that specializes in language training, educational travel, academic degree programs, and cultural exchange. The company was founded in 1965 by Bertil Hult in the Swedish university town of Lund. The company is privately held by the Hult family. As of 2017, EF had approximately 52,000 employees in 116 countries.

A former Online Instructor advised to applicants: ¨Do not work here if you are passionate about education¨ in a review he/she wrote for INDEED: "This company does not care about education, they only care about profit. Ironically, if they actually invested in teachers rather than putting all the money into lawyers and sales staff, they would make even more profits. Students are also regularly placed on the wrong levels because again, the goal is not education, it's profits, and getting as many students as possible. If the goal was education, teachers would have much more authority in this company. They also hire all online teachers as independent contractors to avoid giving them employment benefits or raises. There is no way to make a living wage off of working here. Also, you have no direct contact with any physical person who you can call and if you submit a request for help, you just get an anonymous response. All in all, it was heartbreaking to see that an organization can care so little about the teachers who are the backbone and foundation of their company. Also, because the headquarters are in Switzerland, the employees in Switzerland have much better employment benefits in alignment with Swiss law. You think they would want to extend this to employees in other countries but instead, they choose to take advantage of the situation in other countries to maximize the owner's profits."

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Current Employee - Software Engineer says

"People are asked to see job outside and if they don’t get they fire them"

Current Employee - Anonymous Employee says

"No Job security, no proper growth path, too much of favoritism"

Current Employee - Lead Developer says

"This is a company that has lost its track when it comes to Technology. There is no clear vision and focus towards what they would like to accomplish. Last year top management did monkey survey and spoke about roadmap, but he did nothing. There are a handful of people with Technical Expertise and they are treated like Garbage as everyone likes to only Manage. Promotions are a Joke. It is given to employees who do not deserve it and the role and its name is really fancy. If a person who deserve promotions gets one, then the other who doesn't deserve a thing is also promoted because he is close to his manager. Wow! The Hike scene is another world class activity! This time it was delayed for 5 Months and guess what it was peanuts to those who deserve it and the one's closer to the Managers got good hikes. So in Short it is Political Based than Performance Based. Scrum Masters! Well - Its a sad scene again. Bookish Knowledge! No Practical Understanding! Act as Project Managers And No Surprise - They are CERTIFIED in all possible areas. One or Two work hard to achieve the goal and the other ones just show off as again they are so-called certified to show their Bookish knowledge Agile Coach please do not consider yourself as the owner of Jira! Honestly you are there to solve bigger problems and ensure the Scrum Masters are actually accountable for their work With the New Office Management, things are shaping up good. But there is a high requirement to clean up the HR Department. The HR department needs to stop whining about not having enough power and work with NO FAVOURITISM!"

Current Employee - Technical Lead says

"Worst management , uncultured people . No job security recently they fired VP and directors without any reason Mallu group and politics , they will not let anyone grow . No projects , any day can be your last day , Bad cafeteria and Infrastructure , no parking space , stinking toilets . Hell lot of office politics .regional group-ism ."

Former Employee - Anonymous Employee says

"The company is closed to take any feedback about how to improve. The management is directive - my way or the highway. The HR does not want to take any feedback or help. The company does not want to take steps to get better and this will one day cause a downfall."

Current Employee - Software Engineer says

"Please read all bad reviews wrote by the Current/Former employees.All are very true. Dont join here just sake of good Salary.Its product based company ,you find good work.all work are kind of support and bug/defect fixes,You wont learn anything here.All projects are using old .net technology.No career growth for you."

Teacher (Former Employee) says

"I wish I could rate EF lower than I have. The management is awful, the visa team are all nicely nicely until you want to leave. Then they treat you with enormous disrespect and make it as difficult as possible for you to move on. I would recommend never working here.NoneManagement, Hq, lack of respect"

Teacher/Coach (Former Employee) says

"They treat their teachers like trash. I always was treated poorly at EF even though I put in a lot of hours and went above and beyond for my position. Oh also the contract and pay are terrible."

English Teacher (Former Employee) says

"Avoid this scam if you can. They see you as expendable. The only time they care about you is if you work your life away for terrible pay in their company for the rest of your life.NoneEverything"

Online Instructor (Former Employee) says

"This company does not care about education, they only care about profit. Ironically, if they actually invested in teachers rather than putting all the money into lawyers and sales staff, they would make even more profits. Students are also regularly placed in the wrong levels because again, the goal is not education, it's profits and getting as many students as possible. If the goal was education, teachers would have much more authority in this company. They also hire all online teachers as independent contractors to avoid giving them employment benefits or raises. There is no way to make a living wage off of working here. Also, you have no direct contact with any physical person who you can call and if you submit a request for help, you just get an anonymous response. All in all, it was heartbreaking to see that an organization can care so little about the teachers who are the backbone and foundation of their company. Also, because the headquarters are in Switzerland, the employees in Switzerland have much better employment benefits in alignment with Swiss law. You think they would want to extend this to employees in other countries but instead they choose to take advantage of the situation in other countries to maximize the owner's profits. noneno pay increases, low salary, unreasonable rating system, no in person contacts, lack of learner management on behalf of company"

Accommodation Coordinator (Current Employee) says

"Poor management and run by terrible CEOs. they live it up in Zurich while exploiting US/Canadian minimum wage workers. Nepotism is rampant in this company, don't work here unless you are willing to brown-nose"

Teacher (Former Employee) says

"I'd spent a year working for EF when they cancelled my contract with four days notice and no explanation. We all deserve better companies than this..."

English Teacher (Former Employee) says

"Taught at EF Miami in the fall. Worst teaching experience ever! The staff is overwhelmed, stressed out and underpaid. Students are rude and disrespectful. Horrible environment if you are a young teacher or an experienced one. Management is incompetent and don't know how to support you. They don't value teachers they treat you as if you were dispensable. I've taught in many different companies around the world usually I feel somewhat respected and valued and here absolutely not. They only care about the almighty dollar. This company is a monster. You work long hours hardly get paid for prep time and you don't have breaks, classes are back to back. Do not work here, and Miami culture is awful. iincompetent andNothingEverything: underpaid, overworked, undervalued."

Online Teacher (Former Employee) says

"If you don't want to feel discriminated just because you are not british, then DO NOT WORK FOR THIS COMPANY. The staff is extremely rude, they do not give you explanations and do not answer your questions. I feel I have been treated unfairly and misjudged too only because of my nationality. Horrible, insensitive people."

ESL Teacher (Former Employee) says

"EF expects all teachers to be perfect and for there never to be a reason to sub out a class. They consider teachers to be no shows when an emergency arises and teachers have to sub out a class late. EF believes that their technology is perfect and that the technology issues are the teacher's fault. Teachers are not considered to be stakeholders in their student's learning. We are not permitted yo make any needed changes in a student's curriculum in order to accelerate their learning. ma"

Teacher (Former Employee) says

"EF has a good reputation but once you start working there it is awful. I was placed in a center in China with horrible management, had 15 minute lunch breaks on a 10 hour workday, was treated like a performing monkey, and got paid so little compared to other schools and education centers in China. On week nights they would have us teaching three hours back to back, with 15 minutes in between. The bathroom was a 5 min walk away so if you had to go, you had to RUN. On weekends, they had us go in at 8:30 (after finishing the day before at 9:15) and you would teach different classes non-stop until 12:30 where you only had enough time to eat a 15 min lunch before you had to teach again up until 6:30. This is the kind of place where if you are good at your job, they give you more work for no pay. If you are thinking about working here, I would recommend other similar companies that pay you more. This company had me questioning if I was actually meant to be a teacher. Now that I am at a real school, everything is so much better.free flight to Chinashort breaks, treated poorly, low wages"

English Language Teacher (Former Employee) says

"As a teacher you are under appreciated and under paid. I was hired under a part time contract but given a full time schedule. Because of my part time status I was not given benefits nor equal pay as the full time worker despite working the exact same hours and having the same responsibilities. Company will squeeze as much as they can out of you then say you're not working hard enough. . Students come to class drunk and hung overThank you for this feedback. As a company we are always looking for ways to improve and we will definitely take your input on board. If you feel you have been treated unfairly in terms of working hours or salary, please contact our compliance team at compliance@ef.com so that a fair and thorough investigation can take place. Best regards"

Online EFL Teacher (Former Employee) says

"I was treated appallingly . The worst part is the pay which was £8.50 per hour which is nothing. It isn't worth it and to be treated like nothing by the staff, too. I recommend working elsewhere.NoneLow pay. Poor culture.EF does not tolerate harassment of any kind in the workplace. If you feel that you have been a victim of harassment, please contact our compliance team at compliance@ef.com so that a fair and thorough investigation can take place. Best regards."

English Teacher (Former Employee) says

"They don't care about instructors. All they want to do is book clients for open slots. If you have a technical problem with the platform, it can take weeks to fix the issue. But if a client is unhappy with your feedback, management will phone you multiple times a day and threaten you with termination unless you change it. The pay is terrible, not even minimum wage. The only positive here is that you have control over the content; you can teach it the way you want.You have complete control over the contentLow pay, abusive management"

ESL Teacher (Former Employee) says

"This job is advertised as paying $20 per hour when actually the pay is only $13.20 per hour with add ons such as working more than a certain amount of hours per month and working peak times. Peak times are between 4am and 6 am and late nights on Friday and Saturday. Also, you are an independent contractor so after you pay your own taxes it pays about $9 per hour. Considering you have to have a college degree that's way too low."

Online English Teacher (Former Employee) says

"The only pro was being able to talk to interesting people and learning about their countries. There's a really high staff turnover for a reason. The work keeps increasing but the salary doesn't. The student is always right. There's no HR, any complaints are seen as insubordination and getting time off can be very difficult."

Accompagnatrice (Former Employee) says

"Voilà deux ans que j'ai encadré un séjour et je n'ai toujours pas été payé!!! Ils ne respectent pas là loi, vous n'avez pas un seul jour de congés par semaine!! Et si vous avez un problème, et bien,débrouillez vous!! Tout est question de profit et d'argent, tout le temps!!Voyage gratuitPas de repos"

Online English Teacher (Former Employee) says

"The students are the best part of the job. However the company itself should review their structures. The training is very poor, you will have to chase after management as they can take up to 6 weeks to respond to employees emails, absolutely no work life balance, no sense of self worth, salary is inconsistent and they will give you the runaround when you have queries and there is no HR which is a big issue considering the problems you will encounter here. The job consists of two parts, teaching and writing corrections (target driven).Learning about other culturesYou are nothing but a number here"

Online English Teacher (Former Employee) says

"Compensation: $12 per hour No Benefits No paid vacation Part-time hours Internet connections unreliable Management often does not respond to communication within a reasonable amount of timeFlexible Schedule; Work from homeCompensation; Management"

Contracted Teacher (Former Employee) says

"This place is the worst of for-profit education models. They've got a beautiful piece of real estate in Fisherman's Wharf, with floor-to-ceiling windows, hi-tech computer labs, and foosball tables. Their students pay thousands of dollars to attend classes at this beautiful school and live in San Francisco. (Their housing, by the way, is usually in remote or run down parts of the city. Students complain all the time, both to teachers and to management. As far as I know nothing changes). They pay their teachers poorly, barely above minimum wage for teaching time, and prep time is at minimum wage and actual countable prep hours are very limited. No benefits or job security. The CEO, meanwhile, is a billionaire. Management is disorganized, frequently juggling multiple student or teacher complaints/issues at once, and generally unclear about expectations. No support or structure here. At best, I felt overlooked. At worst, I felt exploited. I saw the bad reviews for this position and thought, how bad could it really be? There are always bad reviews for jobs online from that one person who disagreed with their manager, had a bad experience one time, etc. I don't usually write reviews for my past employers, good or bad, because I believe everyone's experience is unique and job descriptions/interviews give the best sense of whether you think a position is right for you. But I feel compelled to write this one: if you care abousteer clear of this unscrupulous company. They won't tell you this, but it's an open secret that their teachers quit all the time. People disappeared after"

Client Service Representative (Former Employee) says

"Poor leadership without direction. Executive management is clueless regarding professional ethics. HR try but the leadership salaries are more important than the staff, employees, and members.Literally harassment on employees. Each time you speak with the CEO, you are reinterviewing for your job. No respect, no values, and irresponsible leadership summarize the leadership."

pep says

"Now the borders are closed and my daughter`s trip to England will be cancelled, not for me but for the global pandemic and still they charge me 300 euros for cancellation fees. Very bad experience with EF."

Runa Ulsøe Johansen says

"My son was on exchange with EF in US last year, and was treated really bad and unfair. The first family he stayed with, who was also the area coordinator, all of a sudden decided to throw him out based on a false accusation of stealing 20 $. Even when they later found out it was his host sister who did steal the money, they did not give any apology. My son then spent more than a week in a house where he could not attend school, and was alone inside the locked house during working hours each day. All through this we were only informed long time after, and finally he was placed in a family who didn’t have the capacity to be a nice place to stay for a child. Would definitely not recommend this program for an exchange year!"

Helle BS says

"I was travelling with Education First (EF) from the 29th of June 2014 to the 19th of July 2014. I flew directly from Copenhagen to Manchester, because this was my 1st and 2nd time to fly, ever. By Helle Blomberg Schacht This is what to expect when travelling with EF: • No information as promised • No person in the airport (and if, they are complaining) • Host family not getting paid (and if, not enough) • Staff drinking alcohol • Alcohol parties at residence • Spanish not English • New location so no information I was promised to get the details about my host family 2 weeks prior the trip, but I got nothing, I gave them 3 extra days because I thought they might have some problems, but nothing happened, I called them, my mom called them, and later that day 1.2 weeks prior the trip I finally got the information. My host mom told me they hadn’t even known her 2 weeks prior the trip, because she was so new in the system. I had paid them to pick me up in the airport, as this was my first timer. I had asked the sales office in Denmark what to expect, how the person that would pick me up would look or wear, but the only thing they could tell me was that, the person would have a paper with my name or a pink shirt on. When I arrived in Manchester I looked around and saw lots of names on papers but not mine. I waited for 15 minutes as I thought he could be late or a human mistake, but nobody came. I called the transfer number I was given before leaving Denmark, and the man who picked up had no idea what I was talking about, so I did the second thing I was told if the person weren’t there, so I went to the information and got the person called over the speaker, waited another 15 minutes, nothing happened, and once again did they call him, 15 minutes more, nothing happened. I called the transfer number again, and a really sweet woman picked up this time, I was talking to her for 10-­‐15 minutes to explain the situation and she stayed on the phone until the person arrived, after 40-­‐55 minutes he came. No pink shirt and no sign with my name, instead he had a big pink lollipop. I told him, I thought he was a little late, and he started complaining about, that he had to pick up 40 students and that some where really late, and some had lost their luggage, I told him it wasn’t really my problem, and that I thought they had given me a really bad first impression. I got the sweetest host mom someone could ever wish, although after a week when I got a roommate, she came to me and told me that she had to charged her and me 5 pounds for laundry and 5 pounds for the Wi-­‐Fi and that EF had told her to do it, after 2 weeks. We decided that my roommate and I should go to the office at the school to talk to them, and they told us that it was normal, we went home to talk to our host mom and she said it might be, but they hadn’t told her until now, she was sweet and told my roommate and I that we didn’t have to pay her, but the next students had to, because otherwise she wouldn’t earn money on having students living there, only loose them because EF didn’t pay her what they had promised her to begin with. Through out my stay I went on some trips with EF, but something surprised me, they kept telling me I was a child because I was 17 years old, and that I should wear a key hanger all the time with my student card, so if anything happened they could see who I was, the idea is fine, but then on the weekend trips, the staff was drinking alcohol. They told me I was a little child and that I had to check in where I was, and had to be home on time, but to a person who has been drinking alcohol? Its not because I think you get drunk from one or two beers it’s the principal! The staff on the trips were people you hadn’t seen before on the school or anything, sometimes they hadn’t even the pink EF shirt on, you just trusted a random person who could have come directly from the street. EF had a residence, which was fine, and we only had to keep the laws of the country we were in, which say that you can drink alcohol when you are 18 unless an adult companies you. At the residence, while I was in England, they had alcohol parties, and if you weren’t taking part in them you was kind of “out of the group.” Which for some people seemed difficult because they were alone, in the school they didn’t really do much to make people connect, if you aren’t a social person, you wouldn’t have much of a chance to make friends. Throughout my stay there where a lot of people from Spain, and that’s fine, except the fact that most of them kept speaking in Spanish, the staff at the school only said they had to speak English in the classes, but on trips or in the reception they didn’t say anything to them. I told one girl that it wasn’t okay, and that it was really rood of them, and she just said that I had to understand that it was difficult to speak a whole day in another language, and I got really mad at her, I was the ONLY one from Denmark I didn’t have a choice, and I couldn’t take part in much because they spoke Spanish, because I don’t understand it. Luckily I got friends there, who spoke English, although they could just have been speaking Spanish if they wanted to, and the EF staff didn’t to anything to prevent this, they even hired a man who could speak Spanish when we were on trips, non of the staff could help me in Danish. Every time I asked the sales office in Denmark about the place the school was located, they couldn’t tell me anything, because it was a new location so they didn’t know. Then when I evaluated them in Manchester, and I said they couldn’t even tell me where the nearest ATM machine were, which was really important for me while it wasn’t in every store I could use my debit card, and they just told me, it was probably because it was a new location, and I told them, then exactly because it’s a new location they should be able to answer questions like that, because I couldn’t ask anyone else."

Philip Brunn says

"I am currently on an exchange year in USA and although my host family is really nice, my program advisor is terrible. My program advisor called me out of nowhere to hear about a situation that was already solved and talked down to me and then gave me a strike. She was super rude the whole call, she was not neutral and she did try and see my perspektive. Absolutly terrible. I hope my strike gets undone because this is just straight up unfair."

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